diff --git a/projects/ai-customer-service/go.mod b/projects/ai-customer-service/go.mod
index 13e93bf7..6f2ed260 100644
--- a/projects/ai-customer-service/go.mod
+++ b/projects/ai-customer-service/go.mod
@@ -2,4 +2,7 @@ module github.com/bridge/ai-customer-service
 
 go 1.22
 
-require github.com/lib/pq v1.10.9
+require (
+	github.com/google/uuid v1.6.0
+	github.com/lib/pq v1.10.9
+)
diff --git a/projects/ai-customer-service/go.sum b/projects/ai-customer-service/go.sum
index aeddeae3..ae20c4cb 100644
--- a/projects/ai-customer-service/go.sum
+++ b/projects/ai-customer-service/go.sum
@@ -1,2 +1,4 @@
+github.com/google/uuid v1.6.0 h1:NIvaJDMOsjHA8n1jAhLSgzrAzy1Hgr+hNrb57e+94F0=
+github.com/google/uuid v1.6.0/go.mod h1:TIyPZe4MgqvfeYDBFedMoGGpEw/LqOeaOT+nhxU+yHo=
 github.com/lib/pq v1.10.9 h1:YXG7RB+JIjhP29X+OtkiDnYaXQwpS4JEWq7dtCCRUEw=
 github.com/lib/pq v1.10.9/go.mod h1:AlVN5x4E4T544tWzH6hKfbfQvm3HdbOxrmggDNAPY9o=
diff --git a/projects/ai-customer-service/internal/service/dialog/service.go b/projects/ai-customer-service/internal/service/dialog/service.go
index a67da3a4..7b24dd20 100644
--- a/projects/ai-customer-service/internal/service/dialog/service.go
+++ b/projects/ai-customer-service/internal/service/dialog/service.go
@@ -5,6 +5,8 @@ import (
 	"fmt"
 	"time"
 
+	"github.com/google/uuid"
+
 	"github.com/bridge/ai-customer-service/internal/domain/audit"
 	intentdomain "github.com/bridge/ai-customer-service/internal/domain/intent"
 	"github.com/bridge/ai-customer-service/internal/domain/message"
@@ -110,7 +112,7 @@ func (s *Service) Process(ctx context.Context, msg *message.UnifiedMessage) (*Re
 		sess.Status = session.StatusHandoff
 		replyText = "已为您转人工客服，请稍候，我们会尽快处理。"
 		if s.tickets != nil {
-			ticketID = fmt.Sprintf("%s-%d", sess.ID, now.UnixNano())
+			ticketID = uuid.New().String()
 			ticketPriority := ticket.Priority(handoffDecision.Priority)
 			if ticketPriority == "" {
 				ticketPriority = ticket.PriorityP2
@@ -136,7 +138,7 @@ func (s *Service) Process(ctx context.Context, msg *message.UnifiedMessage) (*Re
 	if ticketID != "" {
 		auditPayload["ticket_id"] = ticketID
 	}
-	if err := s.audits.Add(ctx, audit.Event{ID: fmt.Sprintf("%s-%d", sess.ID, now.UnixNano()), SessionID: sess.ID, Type: "message_processed", Action: "process", Channel: msg.Channel, OpenID: msg.OpenID, ActorID: msg.OpenID, Payload: auditPayload, CreatedAt: now}); err != nil {
+	if err := s.audits.Add(ctx, audit.Event{ID: uuid.New().String(), SessionID: sess.ID, Type: "message_processed", Action: "process", Channel: msg.Channel, OpenID: msg.OpenID, ActorID: msg.OpenID, Payload: auditPayload, CreatedAt: now}); err != nil {
 		return nil, err
 	}