cf46b27610
P0-1 (limits.go): Allow()方法改为全程使用写锁保护counters map读写，避免RLock写入时的data race P0-2 (ticket_workflow.go+ticket_handler.go): Assign/Resolve/Close操作先查询ticket存在性和状态，返回明确的CS_TICKET_4001/CS_TKT_4002/CS_TICKET_4092/CS_TICKET_4093错误码，handler根据错误前缀路由HTTP状态码 P1-1 (ticket_store.go): 移除GetStats中3处手动rows.Close()，只保留defer Close()
31 lines
827 B
Go
31 lines
827 B
Go
package handoff
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import (
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"context"
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domain "github.com/bridge/ai-customer-service/internal/domain/intent"
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)
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type Decision struct {
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ShouldHandoff bool `json:"should_handoff"`
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Reason string `json:"reason"`
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Priority string `json:"priority"`
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}
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type Service struct{}
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func NewService() *Service { return &Service{} }
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func (s *Service) ShouldHandoff(_ context.Context, intent *domain.Result, turnCount int) (*Decision, error) {
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if intent == nil {
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return &Decision{}, nil
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}
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if intent.NeedsHuman || intent.Sensitive {
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return &Decision{ShouldHandoff: true, Reason: intent.Intent, Priority: "P1"}, nil
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}
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if turnCount >= 5 && intent.Confidence < 0.60 {
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return &Decision{ShouldHandoff: true, Reason: "low_confidence", Priority: "P2"}, nil
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}
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return &Decision{ShouldHandoff: false, Priority: "P3"}, nil
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}
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